Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

• The product/s don’t do what they are meant to, or are defective, faulty or are not of acceptable quality
• The product/s or services are different from their description
  • e.g., On packaging or in advertising
• The product/s don’t match the sample or model you were shown at the point of purchase
• The product/s is not reasonably fit for a particular purpose you told the seller about and you can present your Vape Shark Australia receipt or other adequate proof of purchase.

All of the above are carefully considered and measured, and the Vape Shark Australia team decides a final answer regarding the customer’s reason for Return at the time.  Please note: Usually, the sale is final when you buy a product or service unless the item breaches the law. Vape Shark Australia will stand behind and support what is right for the customer. 

Vape Shark Australia does not have to give you a refund or exchange if:

• you change your mind
• your circumstances change
• you find cheaper products elsewhere

If you are approved, then your refund will be processed, and the payment will automatically be applied to your original method of payment within 2-4 business days. 

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again. 

you still have not received your refund yet, please contact us at info@vapesharkaus.com